Monthly Archives: April 2015

Culture, Employee Engagement, Leadership, Leadership Behaviors, Organizational Culture

How Leadership Impacts Culture and Why it Matters

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“Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.” —W. Edwards Deming

By Elizabeth Stincelli, DM

 

How Leadership Impacts Culture

Culture is a set of values, behaviors, and habits that operate within the organization even when no one is looking. The culture of an organization is driven by what leaders value, how they behave, and what they communicate. Leadership ripples through the organization with either productive or devastating power. It can build or break down barriers; widen or bridge gaps. It can build others and inspire greatness or it can tear others down and cause them to disengage. Leadership either encourages collaboration and challenging the status quo or stifles teamwork and innovation.

Culture and inspiration grow from the vision, long-standing values, and behaviors of the leader. If the leader is seen as being selfless and authentic then followers are more likely to buy into their vision for the future. This type of leader inspires a trusting and consistent culture.

As a leader, employees watch how you behave to determine if you are authentic and deserving of support. You are always under observation; employees are taking their social and cultural cues from you. Are you transparent? Are you willing to share pertinent information about the organization including financial metrics and profit, operating plans, priorities, and the current focus? Are you supportive and encouraging? When you are transparent and share information employees feel secure, they feel like they are an important part of a team, and they want to be part of your vision. Your leadership has a direct and deep-seated impact on the culture of your organization.

Why it Matters

The top challenges facing organizations today are culture, engagement, and employee retention. Culture matters because it is the very fiber of the organization and determines how goals will be accomplished. The culture you create serves as the vehicle with which you get people working together towards accomplishing a shared vision. A dysfunctional culture hurts your bottom line; it results in decreased productivity and quality, increased employee absences, and higher turnover. The culture of your organization determines how employees feel about their work and themselves; when they feel good they invest 100% of themselves in their performance.

Your culture ultimately translates into your brand. What do you want your brand message to be? If you, as the leader, do not serve something greater than yourself, your employees will not follow. They may perform their tasks, but when their hearts are not in it productivity and engagement suffer. When productivity and engagement suffer, how your organization is perceived by clients, suppliers, and the community suffers. Your leadership isn’t about you; it’s about recognizing and bringing out the best in others while uniting teams under a common vision for the future. Are your employees engaged? The level of employee engagement is a good indication of the health of the culture in your organization.

Set your ego aside and take an honest assessment of your culture and the impact your behavior, as a leader, is having. Your culture will mimic the same tone, mission, and values as your leadership. You can’t fool yourself any longer; culture matters. Your culture tells everyone why your organization exists, where it is going, and how it will get there. Look around, you can see the culture in what your employees are saying about you and in the levels of positive energy or negative energy in your organization.

Take-Away

No one can know or do everything themselves, we all need the cooperation of others to succeed. Your leadership can transform the culture into one that is supportive and engaging or it can tear down the very fabric of cooperation and dedication. Are your employees engaged and excited to be part of your vision? What you value, how you behave, and what you communicate, as a leader, will create the culture of your organization. And, culture matters.

 

 

© 2015 Elizabeth Stincelli

 

Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership.

Learn more about Elizabeth by visiting her website, stincelliadvisors.com and connect with her on Twitter @infinitestin, Google+, and LinkedIn. You can contact her by email at stincelliadvisors@gmail.com.

 

Culture, Engagement, Leadership, Leadership Behaviors, Trust

Five Toxic Leadership Behaviors that Poison Culture

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“Live or die, but don’t poison everything.” —Anne Sexton

By Elizabeth Stincelli, DM

 

Leadership Behaviors

What you, as a leader, do everyday has a ripple effect throughout your organization. This ripple impacts the culture of the organization and determines how things are done and the level of performance you get from your employees. Are you, as a leader, nurturing or poisoning your culture? Do your behaviors give the impression that you are micromanaging everything? Are you communicating effectively? Are you so focused on what needs to be done that you forget why you are even doing it? Have you developed relationships built on mutual trust or are you fostering distrust? Are you tearing down silos in your organization or are you reinforcing them? Learn to recognize and avoid these five toxic leadership behaviors that poison culture.

Micromanagement

Kris Carr tells us, “Sometimes our need to control and micromanage everything erodes our confidence in ourselves and others. The truth: people are much more capable than we think.” Micromanagement is the result of a lack of trust and a need to feel in control. When you micromanage, you undermine you employees’ confidence in their own abilities and stifle any growth or progress they have the potential to make. Employees who are being micromanaged become frustrated and begin wasting time and resources rather than delivering exceptional performance. This type of work environment destroys morale and engagement and poisons culture. Help your employees develop their skills and gain the experience necessary to become the best they can be. Learn to trust their abilities and allow them to do their jobs. When employees feel respected and appreciated they will become more productive, more loyal, and more engaged.

Poor communication

Yehuda Berg said, “Words are singularly the most powerful force available to humanity. We can choose to use this force constructively with words of encouragement, or destructively using words of despair.” Communication is at the heart of how you, as a leader, achieve your goals. The way you communicate can create strong connections and inspire trust or it can destroy trust, morale, and engagement. Are you using your communication to build others up or to tear them down? Be transparent in your communication. You can’t know everything; ask questions, get clarification, and listen openly to the answers and suggestion your employees have to offer. Be collaborative, consider the perspective of others, and frame your communication to fit your audience. When your employees know there is open, two-way communication throughout the organization, they will be better informed and more inclined to share their knowledge and ideas.

Focusing on what instead of why

John F. Kennedy believed, “Efforts and courage are not enough without purpose and direction.” Are you focusing so much on what you do that you have forgotten why you are doing it? You can have a vision of the future that tells you where you are going but you and your employees need a purpose that tells you why you are going there. There is more to your purpose than the bottom line; it’s not just about money, it has to be about making a difference. As a leader, you must make your purpose come alive for those who follow you; focus on the impact you want to have on the world. Your employees want to know that their work has meaning, that they are part of something bigger than themselves, something that matters. If you want a resilient organization that can stand the test of time you need a strong culture; this culture must be based on why, not what. Does everyone know why the organization exists? Where it is going? How it is going to get there? What role they play?  Focus your energy on the why and allow your employees to help you figure out and implement the what that will get you there.

Lack of trust

Eric Hoffer explained, “Someone who thinks the world is always cheating him is right. He is missing that wonderful feeling of trust in someone or something.” The most important attribute you can develop as a leader is the ability to inspire trust. Without developing mutual trust you cannot lead effectively; your culture will suffer and your employees will never reach their full potential. You must create a safe space for discussion, debate, and collaborative problem-solving. Learn to welcome the challenges, criticism, and conflicting opinions that employees have to offer. Let them know that you always have their back. Show that you are authentic in all your dealings. The level of trust you develop in your organization will either add to your ability to influence others of subtract from your authority and poison your culture.

Us vs. them mentality

Sharon Salzberg said, “We can learn the art of fierce compassion – redefining strength, deconstructing isolation and renewing a sense of community, practicing letting go of rigid us-vs.-them thinking.” An us vs. them mentality divides your team, undermines your strength, and destroys your culture. You are a team; don’t let your position of authority lead you to believe you are better than anyone else. This mentality builds the silos that lead to ineffective collaboration, distrust, and a breakdown in communication. Be humble and recognize that none of you could do it on your own. Get rid of the us vs. them mentality and build trusting relationships and a sense of community throughout your organization.

Nurture Culture

What type of culture is your behavior as a leader developing? Have you developed your employees enough that you trust them to do their jobs without being micromanaged? Are your employees comfortable and even encouraged to challenge or question you? Does everyone in your organization know why they are doing what they do? Have you developed mutual trust throughout your organization? Do your employees work and collaborate as a cohesive team or have you allowed silos to be built? Pay attention to your behavior on a daily basis, I can guarantee that your employees are watching. Make sure you leadership behaviors are nurturing rather than poisoning your culture.

 

 

© 2015 Elizabeth Stincelli

 

Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership.

Learn more about Elizabeth by visiting her website, stincelliadvisors.com and connect with her on Twitter @infinitestin, Google+, and LinkedIn. You can contact her by email at stincelliadvisors@gmail.com.

 

Communication, Employee Engagement, Leadership, Leadership Development, Trust

Become an Exceptional Leader

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“One rare and exceptional deed is worth far more than a thousand commonplace ones.” —Saint Ignatius

By Elizabeth Stincelli, DM

 

Exceptional Leadership

Exceptional leadership is not about you, it’s about those who follow you. It is the responsibility of the leader to steer the ship. But, an exceptional leader goes beyond just setting the course, they help their team to shape their ideas into something meaningful and then empower and encourage them to see their ideas come to fruition. Exceptional leaders focus on helping others achieve success. They have a strong sense of purpose and communicate that purpose to others through their words and actions. They develop strong relationships built on trust and respect. And, they engage others in their purpose by providing meaningful work and opportunities that inspire others to become the best they can be. Start working on becoming an exceptional leader today.

Communication

Rollo May believed that, “Communication leads to community, that is, to understanding, intimacy, and mutual valuing.” Exceptional leaders understand the value of open communication in building a trusting, safe environment where employees feel their ideas and contributions are valued. This type of environment fosters as sense of community and the collaboration necessary for true innovation and success. Exceptional leaders use conversations to build connections by giving others their undivided attention. They use conversations as a means of provoking questions not providing answers. This allows them to incorporate the contributions from a variety of sources into one, awesome idea.

Trust

Stephen Covey tells us, “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” Exceptional leaders are authentic, approachable, and compassionate. They empathize with others on a deep and personal level. We trust people who share our values, who do what they say they will do, who authentically invest in our relationship, and who treat us as they wish to be treated. Exceptional leaders understand that without trust they have little or no influence.

Engagement

Ian K. Smith said, “I think happiness is a combination of pleasure, engagement, and meaningfulness.” Exceptional leaders understand that everyone wants to feel engaged and of value. People want to know there is a purpose to their tasks, to be given control over their work, and to be encouraged to make it their own. Exceptional leaders see the value of the skills, experience, and knowledge that employees throughout the organization have to offer. They provide meaning and create opportunities for employee to engage in contributing to a purpose that speaks to them on an individual level.

Become an Exceptional Leader

Exceptional leaders bring people under a common purpose and then allow them to create their own ideas and provide the support they need to flourish. People will follow an individual in a position of authority because they have to; they will follow an exceptional leader because they want to. Commit to becoming an exceptional leader; build open communication, earn trust, and encourage engagement. You will make a difference in the lives of those who follow you and they will reward you with the loyalty and support you need to bring your leadership vision to life.

 

 

© 2015 Elizabeth Stincelli

 

Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership.

Learn more about Elizabeth by visiting her website, stincelliadvisors.com and connect with her on Twitter @infinitestin, Google+, and LinkedIn. You can contact her by email at stincelliadvisors@gmail.com.

 

Culture, Leadership, Motivation, Opportunity, Organizational Culture, Relationships

Developing Talent in Your Organization

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“One of my greatest talents is recognizing talent in others and giving them the forum to shine.” —Tory Burch

By Elizabeth Stincelli, DM

 

Developing Talent

When you dedicate time and resources to developing talent within your organization you make ordinary employees into extraordinary employees. Everyone benefits when employees develop their talents; productivity increases, quality improves, and morale strengthens. As a leader, you have to remember that the most outspoken voices are not always the wisest; you must give everyone the opportunity to be heard and contribute. Provide them with shared values and principles but don’t overwhelm them with extensive rules and then give them the opportunity to show what they can do. Develop their talents and then give them control over their own tasks and decision-making. So, where do you start?

Relationships

Angela Ahrendts said, “Everyone talks about building a relationship with your customer. I think you build one with your employees first.” Create a healthy, productive organizational culture and start building relationship based on trust and respect. You need to be your employees coach and loudest cheerleader. Hire great, hard-working individuals and then bring out the very best in them by developing relationships and investing your time and resources. Don’t keep secrets; demonstrate that you have trust and confidence in your employees by sharing information and communicating openly. Stop treating your employees like children; put your trust in them and you will build loyal relationships and a strong sense of community.

Motivation

Dwight D. Eisenhower told us, “Motivation is the art of getting people to do what you want them to do because they want to do it.” As a leader, you must recognize that each employee is unique, possessing different talents and motivated in different ways. Your employees possess knowledge, skills, and experience that they want to share with the organization. No one wants to be treated like a machine; show that you value their capabilities by helping them to further develop their talents and motivating them based on their individual preferences. When you invest in your employees on an individual level you will be amazed at how motivated your workforce will become. Lift and encourage them; provide support through both your words and actions.

Opportunity

Bob Feller believed, “Every day is a new opportunity. You can build on yesterday’s success or put its failures behind and start over again. That’s the way life is, with a new game every day, and that’s the way baseball is.” Let your employees know that there are opportunities available all around them. Let them know that you see their extraordinary potential and then give them the opportunity to reach that potential. Give employees the skills and resourced necessary and then let them tackle challenges on their own while providing a safe place to for them to fail. Give them the opportunity to become the best version of themselves, to learn from one another, to design how their work gets done, and to make decisions within guidelines.

Extraordinary Results

Wade Boggs explained, “A positive attitude causes a chain reaction of positive thoughts, events, and outcomes. It is a catalyst and it sparks extraordinary results.” Your employees want to be extraordinary. When you invest in them and provide opportunity you will be amazed how your culture, morale, and outcomes improve.  Your investment stands as proof that you value them on an individual basis, that you appreciate their contribution to the organization, and that you recognize and are excited about their potential. As your employees grow, so will your success. Develop the talent in your organization, invest your time and resources, provide opportunity, cheer your employees on, and you will achieve extraordinary results.

 

© 2015 Elizabeth Stincelli

 

Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership.

Learn more about Elizabeth by visiting her website, stincelliadvisors.com and connect with her on Twitter @infinitestin, Google+, and LinkedIn. You can contact her by email at stincelliadvisors@gmail.com.

 

Community, Leadership, Meaning, Purpose, Why

You Need a ‘Why’!

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“People don’t buy what you do, they buy why you do it.” —Simon Sinek

By Elizabeth Stincelli, DM

 

Why ‘Why’?

Whether you realize it or not, your success is driven by your passion. Success isn’t about money, who you know, or where you come from; it stems from a fire burning deep in your soul. Success comes from knowing ‘why’ you do what you do and then being loyal to that ‘why’ in your words and actions. A strong ‘why’ spurs you to action, engages your employees, and commands greater loyalty from customers. Your ‘why’ is the spark that differentiates you from the crowd. If you need more reasons why you need to know your ‘why’, here are a few to get you started.

Purpose

John F. Kennedy said, “Efforts and courage are not enough without purpose and direction.” Your ‘why’ provides the purpose and direction that gives not only you, but the people you work with something to believe in for the long-run. It appeals to others on an emotional level and makes work feel less like work and more like purpose. When you demonstrate your ‘why’ you show the world that you stand for something. It boosts people’s confidence in you when they know that your ‘why’ is guiding your decisions and actions.

Meaning

Les Brown believes, “Life takes on meaning when you become motivated, set goals, and charge after them in an unstoppable manner.”  We all want to know that our work has meaning; that we are part of something bigger than ourselves. A powerful ‘why’ lets you know you are making a difference. Meaning spurs people to put forth their best efforts in pursuit of a collective project and proves that our efforts have value to a greater cause. Knowing and adhering to your ‘why’ infuses everything you do with meaning.

Community

Whether you agree with Paul Ryan’s politics or not, he hit the nail on the head when he said, “Every successful individual knows that his or her achievement depends on a community of persons working together.” Community gives people a sense of belonging. Your ‘why’ has the potential to bring about a sense of community that can drive results by motivating and inspiring others to act in the best interest of the whole. When your ‘why’ is visible through your words and actions you will attract a community of like-minded individuals who will support your efforts and celebrate your successes.

Discover Your ‘Why’

William Barclay told us, “There are two great days in a person’s life – the day we are born and the day we discover why.” Your ‘why’ not only impacts you on an individual level, but your employees, your organization, your community, and your overall success. Let your passion drive you. Infuse your actions with a meaning that will make you stand out from the crowd. Discover your ‘why’ and you will attract a community of supporters that will spur you on to success.

 

 

© 2015 Elizabeth Stincelli

 

Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership.

Learn more about Elizabeth by visiting her website, stincelliadvisors.com and connect with her on Twitter @infinitestin, Google+, and LinkedIn. You can contact her by email at stincelliadvisors@gmail.com.