“Ignorance and inconsideration are the two great causes of the ruin of mankind.” — John Tillotson

Just because you have worked your way up the corporate ladder doesn’t mean that you no longer need to be considerate of others. When you are inconsiderate of those working with or for you, you actually diminish your ability to be and effective leader. An inconsiderate leader does not concern themselves with treating employees with respect, they do not care if they take all the credit when things go good and point the finger of blame when they go bad, and they don’t care if they make everyone else’s job more difficult than necessary. So, what happens when you are an inconsiderate leader?

You lose respect

No one has respect for a leader who does not have enough respect for them, as individuals, to even be considerate. No one wants to stand behind and support a leader who is selfish and self-absorbed. Without the respect of your employees, you have no ability to inspire or influence the way a leader must to be successful.

You lose empathy

You need your employees to be able to see things from your perspective. When you are inconsiderate, employees no longer care how you feel, what you want, or what your perspective is. All empathy for what you, as a leader, are going through flies out the window when you treat employees inconsiderately.

You lose cooperation

Once you have lost the respect and empathy of your employees, you will soon lose their cooperation. If you are an inconsiderate leader, your employees will stop caring what you need. They will do the bare minimum necessary to meet their job requirements but don’t expect any more from them than that.

You End Up Alone

If you are inconsiderate as a leader, at the end of the day you end up alone. No one will have your back. No one will go above and beyond to help you look good and accomplish your goals. And, no one will care what happens to you. When you are inconsiderate, you send the message that it is every one for themselves. And, mark my words, you will reap what you sow.

Check your leadership behavior today. Are you an inconsiderate leader?

© 2017 Elizabeth Stincelli

Liz Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the Founder of Stincelli Advisors where she focuses on helping organizations change attitudes, change communication dynamics, improve collaboration and problem-solving, engage employees, and strengthen organizational culture. Liz holds a Doctor of Management degree with an emphasis on organizational leadership.

Learn more about Liz by visiting her website, stincelliadvisors.com and connect with her on Twitter @infinitestin, Google+, and LinkedIn. You can contact her by email at stincelliadvisors@gmail.com.

“The golden rule for every business man is this: ‘Put yourself in your customer’s place’.” — Orison Swett Marden

We recognize that we would not be in business if it were not for our customers. We spend a great deal of time and energy to determine their needs and provide service that goes above and beyond the monetary price they pay. This is how we keep our customers happy. But, what about internal customers? Do they not deserve the same consideration as external customers? For a business to run effectively, both internal and external customers need you to provide excellent customer service. Let’s evaluate how well you are serving your internal customers.

Do you empathize?

First and foremost, do you empathize with those working down the line from you? To provide the service that your internal customers need, and yes these internal customers can work as your employees, you must be able to understand their working conditions and needs from their point of view. You must be able to walk in their shoes. It is your responsibility to provide them with the resources and support that they need to do their jobs. Are you taking their lived experiences while in the workplace seriously?

Are you consistent?

If your internal customers can’t count on you, day in and day out, you are not providing good customer service. You must be consistent. Support one day and neglect the next will never result in happy, productive internal customers. Your customers need to know exactly what they can expect from you. Raise the standard of care you are providing and then be consistent about providing it.

Are you respectful?

Do you treat every individual with respect? If you are demeaning, always looking to place blame, and do not value the contributions of others, you will lose their support. If you do not respect them, they will not respect you. How successful can your organization be if your internal customers have no respect for you as a leader? Show your respect and specific appreciation on a daily basis.

They Matter

Your internal customers matter every bit as much as your external customers. Your organization cannot function without them. Do you empathize with them? Place yourself in their shoes. Are you consistent? Be reliable day in and day out. Do you truly respect them and do you show it? Appreciate the value that each individual brings to your organization. Your internal customers matter. Make sure you are providing them with customer service that goes above and beyond what they expect from you. Trust me, they will pass it on down the line and in the end it is your external customers that will reap the benefits.

© 2017 Elizabeth Stincelli

Liz Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the Founder of Stincelli Advisors where she focuses on helping organizations change attitudes, change communication dynamics, improve collaboration and problem-solving, engage employees, and strengthen organizational culture. Liz holds a Doctor of Management degree with an emphasis on organizational leadership.

Learn more about Liz by visiting her website, stincelliadvisors.com and connect with her on Twitter @infinitestin, Google+, and LinkedIn. You can contact her by email at stincelliadvisors@gmail.com.